How long will you remain closed?
We will remain closed at least until 20 April. We are following government guidelines in this matter. Should there be any new developments, we will share them via this website and our social media.
I have already bought a ticket online for this period?
Did you buy a ticket between 15 December 2020 to 20 April 2021? Tickets for the Hortus are valid until one year after the purchase date. To change the date of your e-ticket, please contact us by email at firstname.lastname@example.org, stating the date on your ticket and your new date of choice in this email.
Did you buy a free ticket (such as a reservation for Friend, ICOM or IAmsterdam)? Your ticket will expire, if you want to visit us after this closure, you can book a new (free) ticket and time slot through our webshop.
Tickets for the Hortus are valid for one year. Unfortunately we cannot refund money for tickets already purchased.
I already bought a ticket for a tour / event with you?
All public activities such as workshops and guided tours in the period 15 December 2020 to 20 April 2021 will be cancelled or postponed. Participants will be informed about this.
We will continue part of our offer online. Please check out our Hortus at Home website.
If you have any questions about an activity, please email us at email@example.com.
I have booked a business event / rented a room at the Hortus?
The Orangery is closed until further notice. Our business event team will contact you about this. If you have any questions, please contact firstname.lastname@example.org.
I have booked a wedding photoshoot?
Because the Hortus is closed, photo shoots/wedding shoots can temporarily not take place. Our room rental department will contact you about this. If you have any questions, please contact email@example.com.
Will your programme / presentation remain unchanged after 20 April?
Unfortunately, the winter event Hortus by Night can no longer take place in the year 2020. Visitors with a Hortus by Night ticket will be informed about this by e-mail.
As soon as we can open again, all our planned activities will continue.
Is the Orangery closed?
In line with the measures of the government and the guidelines of the RIVM on café/restaurants, the Orangery is closed until further notice.
Is the Hortus Store closed as well?
Yes, the Hortus Store is closed until further notice.
We hope to welcome you back to the Hortus soon.